We promote change in the automotive distribution network
Changes involving all levels, starting from the foundations that have characterised the industry for the last 100 years, must be converted into opportunities, involving the customer and developing a vision on the entire value chain.
Adaptation and proactivity allow the development of innovative approaches, integrating the development and sale of products with the provision of new services, based on an increasingly evolved CX, which also relies on AI to intercept diversified needs.
Our services
- Process mapping and optimisation 🚀
We analyse and improve network workflows to increase efficiency and profitability.
- Potential analysis and resource development 📊
We identify growth opportunities and train staff to maximise results.
- Role certification and training 🎓
Structured programmes to ensure up-to-date skills and high performance.
- Tailor-made consultancy 🤝
Customised solutions for improving the distribution network and after-sales services.
Case Study
The evolving automotive landscape, along with new customer needs and expectations, emerging technologies, and innovative products introduced to the market, has necessitated a profound revision of the Network’s organizational structures. This includes a more specific division of roles, with tasks, requirements, and objectives aimed at achieving a higher level of quality.
Given the need to elevate the quality standards of its personnel across the territory, the prestigious Brand requested the design of a resource development process. This process aims to assess both the potential level of each individual entering the training program and the competencies acquired upon its completion.
To elevate the Customer Experience and align it with the quality standards of a premium brand, it was crucial to ensure that personnel embraced a customer-centric mindset. This required a higher level of engagement and a more comprehensive set of role-specific soft skills.
The program included Assessment In sessions and Certifications/Qualification Checks to enhance the skills of Dealership and Service Partner staff across the Network.